Each telephone lead shall be attempted no more than five (5) times in the course of any one campaign, unless otherwise specified.
For these purposes an attempt is defined as any live connection with a customer household.
Placing calls, or causing any telephone to ring, in a continuous, or excessively frequent pattern is strictly prohibited.
All technology and practices must be in compliance with current Federal and State laws.
As a function of predictive dialing, the abandon rate must be maintained so that not more than three percent (3%) of the calls answered are abandoned in any campaign or as dictated per State and Federal guidelines.
FTC Definition of Abandon Call:
Subject to an exemption – It is a violation of the TSR rule to “abandon” calls. A call is “abandoned” if a person answers it and the telemarketer does not connect the call to a sales representative within 2 seconds of the person’s completed greeting.
A seller or telemarketer will not be liable to abandoned calls if: